Refund policy
<p>At <strong>Festiwo</strong>, we are committed to delivering the highest quality products and services to our customers. If you are not satisfied with your purchase, please reach out to us through our customer support number or email us at <a href="mailto:support@festiwo.com">support@festiwo.com</a> Our team will respond at the earliest with a suitable solution.</p>
<h3>General Policy</h3>
<ul>
<li><strong>No Exchange / No Return / No Refund</strong> for products purchased under <strong>any Offer, Discount, or Sale</strong>.</li>
<li>If a customer cancels an order after processing and requests a refund, <strong>3% of the total refund amount</strong> will be deducted as a processing charge, and the balance will be refunded.</li>
<li>Products that are <strong>customized, made-to-order, or tailored to customer measurements</strong> are <strong>non-returnable and non-refundable</strong> under all circumstances.</li>
</ul>
<h3>Damaged Packaging or Delivery</h3>
<ul>
<li>If the <strong>outer packaging is damaged</strong>, please verify the contents before accepting delivery.</li>
<li>In case of any discrepancy, either <strong>refuse delivery</strong> or accept only after mentioning a remark on the delivery slip as proof.</li>
<li>If an item is <strong>damaged in transit</strong> or has a <strong>manufacturing defect</strong>, Festiwo will issue <strong>store credit</strong> for future purchases. No cash refunds will be provided.</li>
</ul>
<h3>Complaints & Returns</h3>
<ul>
<li>All complaints must be raised within <strong>2 days of receiving the product</strong> by emailing <a href="mailto:support@festiwo.com">support@festiwo.com</a> with complete details and supporting images.</li>
<li>Returns without prior confirmation from Festiwo will not be accepted.</li>
<li>Products must be returned with the <strong>original invoice, packaging, and in unused condition</strong>, within <strong>7 working days</strong> of approval.</li>
<li>Customers are responsible for ensuring the <strong>safe return</strong> of products.</li>
<li>Return shipping costs, including courier and customs charges (for international orders), will be borne by the customer.</li>
</ul>
<h3>Product Guidelines</h3>
<ul>
<li>Fabrics like <strong>net, silk, satin, cotton, linen, etc.</strong> do not carry any guarantee.</li>
<li>We recommend <strong>professional dry cleaning</strong> for all Festiwo products.</li>
</ul>
<h3>International Returns</h3>
<ul>
<li><strong>Customs duties, taxes, brokerage fees, and import charges</strong> are the sole responsibility of the customer.</li>
<li>We will refund only the <strong>product purchase price</strong>, excluding shipping and duties.</li>
<li>If import duty or taxes are charged to Festiwo during return, the same will be deducted from the refund.</li>
</ul>
<h3>Cancellations</h3>
<ul>
<li>Orders can be cancelled <strong>within 24 hours of placing the order</strong>.</li>
<li>No cancellations will be entertained after 24 hours.</li>
<li>Refunds for cancelled orders (within the allowed time) will be processed, and customers will be notified accordingly.</li>
</ul>