Terms of service

Customers must provide complete, accurate, and correct details while placing an order.
Festiwo is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Custom duties, import taxes, or penalties in the destination country are the sole responsibility of the customer.
Festiwo prices do not include duties, levies, or import charges for any country.

A minimum of 3 weeks (working days only) is required for processing and delivery. This timeline may vary depending on the style and customization.
Please confirm the exact making time with our customer care team before placing an order.

Orders cancelled after processing will incur a 3% deduction on the total refund amount, and the balance will be refunded.
Once an order status is marked as Processing, it cannot be cancelled.
No cancellations are allowed after 24 hours of placing the order.
Made-to-order or customized products (based on customer measurements) are non-returnable and non-refundable.
Products purchased during Sales, Discounts, or Offers are not eligible for return, exchange, or refund.

Prices displayed on festiwo.com apply only to online orders.
Availability, product details, and prices may change without prior notice.
All products are subject to availability at the time of placing the order.
Festiwo is not responsible for typographical, descriptive, or photographic errors. Slight variations may occur between product images and actual items due to handwork intricacy.

Only one coupon can be applied per order.
Coupons cannot be applied after the purchase is complete. If a coupon is missed or expired, it cannot be re-applied.
Festiwo reserves the right to extend, modify, or withdraw any offer without notice, at its sole discretion.
Online prices, offers, and promotions may differ from those in-store, unless explicitly mentioned.

Any complaint regarding an order must be reported within 2 days of receipt by emailing support@festiwo.com

All measurements are displayed in inches. Size guides are based on standard body measurements.
A variation of ±0.5 to 1 inch may occur, which is considered normal.
Every product is quality-checked before dispatch as per customer-provided measurements.
For any issue regarding measurements, customers must email support@festiwo.com within 2 days of receiving the order.
If alterations are required, customers must inform us before sending back the product. Return shipping charges are borne by the customer. Alterations will be done as per the revised measurements.
Extra-large sizes may incur an additional charge of 10% or more.

All orders are packed with care. Festiwo is not liable for accessories damaged during transit due to mishandling by courier companies.
If replacement is requested, the cost of the accessory and shipping must be borne by the customer.

Products purchased via video call shopping cannot be cancelled or returned.
All legal transactions fall under Valsad, Gujarat jurisdiction only.
Festiwo is not liable for payment failures caused by card authorization declines or bank-imposed limits.